Last updated: 8 July 2026
The short version: we collect what's needed to match students with tutors and keep lessons safe — nothing more. We never sell your data, tutors' verification documents stay private, and you can request a copy or deletion of your data anytime.
Account data: your name, email address, phone number, and password (stored hashed, never in plain text). Students may add a school, grade, and a parent or guardian's name and phone number. Tutors additionally provide a bio, education history, address, and identity and credential documents for verification.
Usage data: bookings, session history, reviews you write and receive, and messages sent through the platform. Technical data: device and browser information, IP address, and cookies needed to keep you signed in.
To run the marketplace: matching Students with Tutors, processing bookings and payments, showing verified reviews, and sending transactional messages such as booking confirmations and verification codes.
To keep everyone safe: verifying Tutor identities and credentials, preventing fraud, and enforcing our terms. To improve ClubT: understanding which features are used so we can make the product better. We do not sell your personal data to anyone.
Tutor profiles are public: name, photo, bio, education, subjects, prices, availability and reviews. Verification documents are never public — only our review team sees them.
Students share only what a booking requires: your name, grade level, and contact details are visible to a Tutor once you book with them. Guardian details are used for account safety and communication, not shown publicly.
We share data only with service providers needed to operate ClubT — payment processors, cloud hosting, and email/SMS delivery — under contracts that limit their use of your data to providing those services. We may disclose data when required by Indonesian law or a valid legal request.
We keep your data while your account is active. When you delete your account, personal data is removed or anonymised within 90 days, except records we must keep for legal, tax or dispute-resolution purposes. Tutor verification documents are deleted after the verification decision is final.
Data is encrypted in transit, passwords are hashed, and access to personal data inside ClubT is restricted to staff who need it for their role.
You can access and update your profile information at any time from your dashboard. You may request a copy of your data, correction of inaccurate data, or deletion of your account by emailing support@clubt.id. We respond within 30 days.
Transactional emails (booking confirmations, verification codes) are part of the service and cannot be opted out of while your account is active; marketing emails always include an unsubscribe link.
ClubT is used by school-age students with parental involvement. Accounts for students under 17 require a parent or guardian's consent and contact details. We collect only the information needed to provide tutoring services and never use minors' data for marketing.
If we change this policy in a meaningful way, we will notify you by email before the change takes effect. This policy is governed by the laws of the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).
Privacy questions or requests: support@clubt.id, or write to us at Jl. Sudirman Kav. 52-53, Jakarta Selatan.
Request access, correction, or deletion — we respond within 30 days.